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OTHER FACTORS THAT THE USER SHOULD CONSIDER

Security in the transaction

Check that the web site possesses the sufficient security measures for the carrying out of different operations (the padlock that indicates that it is a safe transaction)

Stability in the web's functioning

The rapid incorporation of many banking entities to Internet has resulted in that some webs fall in to the trap of inconsistency, with frequent errors during the performance of some operations, (double annotation, blocking users' accounts, balances not updated, etc
Comisión EuropeaEscuela Europea de ConsumidoresGobierno de CantabriaMAG (Estudios de Consumo) S.L.IFAVConsomation et Logement Cadre de VieAssociation d'avocats

 

The rapid incorporation of many banking entities to Internet has resulted in that some webs fall in to the trap of inconsistency, with frequent errors during the performance of some operations

  

Privacy

Check that the web site is provided with a well defined protection of privacy policy, which guarantees the protection of user data, and that of non-use for sending commercial advertising of the entity itself and much less, third parties, if there is not express permission by the user

Client Attention

It is very important that the entity has a client attention service 24 hours a day, 365 days a year, given that the virtual bank is operative at every moment and problems can arise outside normal commercial hours