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The problems

The problems usually encountered by the consumers on their trips to and stays (long or short) in other countries, in general terms are related to :

- Lack of knowledge of the language

- Lack of knowledge of customs

- Lack of knowledge of laws, rights,   obligations,   etc.

These problems make us vulnerable consumers, subject to situations that we do not have control over and at times at the mercy of the unscrupulous who taking advantage of our predicament seek their own profit.

Comisión EuropeaEscuela Europea de ConsumidoresGobierno de CantabriaMAG (Estudios de Consumo) S.L.IFAVConsomation et Logement Cadre de VieAssociation d'avocats

 


Factors as the age, the language, the habits and the lack of information turn consumers into a vulnerable group


 

The problems that consumers may have in other countries are different too according to age, which is logical because the same occurs in the consumer's native country.

Economic conditions, social extraction, race and sex have an important part to play and are the source of the greatest difficulties.