Active Citizens

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	PARTNERS OF THE PROJECT
Spain	Coordinator:: European School of Consumers of Government of Cantabria
Greece	EKPIZO – Consumers’ Association “The Quality of Life”
Germany	IFF – Institute for Financial Services
Belgium	OIVO-CRIOC – Research and Information Centre of the Consumer Organizations
	ASSOCIATED PARTNERS
Spain	Spanish Network on Consumer Education
Belgium	GEZINSBOND Flemish social-cultural family and consumer association
	TARGET GROUP
	OBJECTIVES
	WORK PROGRAMME
	EXPECTED RESULTS
	EVALUATION

Module 1: To learn how to defend oneself

Consumer rights and obligations. Resolution of consumer conflicts.

Educational objectives

To know where a consumer can obtain more ample information.
To learn to detect how a consumer conflict arises.
To be able to act in a precautionary way.
To know the consumer rights and to be aware of the obligations.
To know where and how to enter a complaint.
To know how the Consumer Arbitration System works (extrajudicial systems).
To learn to act in a responsible way regarding climate change (positive decisions).

© 2009 (European School of Consumers)

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