Educational objectives

To be aware of the importance for the consumers to be well informed before acting, in general, and particularly in the field of finances and banks to know what the information sources are and to learn not to be afraid to ask

Available information

Educational objectives

To know the rights and obligations of the consumers in their relation with the banks, savings banks and financial entities

Available information

• ORDEN ECO/734/2004, de 11 de marzo, sobre los departamentos y servicios de atención al cliente y el defensor del cliente de las entidades financieras
  

Educational objectives

To know the services offered by the banks, savings banks and financial entities and how to use them in a satisfactory way

Available information

Educational objectives

To be aware of basic services for the consumer, to understand consumer credit and the debts problem

Available information

• Ley 7/1995, de 23 de marzo, de Crédito al Consumo
• LEY 28/1998, de 13 de julio, de Venta a Plazos de Bienes Muebles

© 2009 (European School of Consumers)