| Legislative data collection GERMANY |
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| Module 1: To learn how to defend oneself |
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| Consumer rights/obligations. Resolution of consumer conflicts |
Educational objectives
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To know where a consumer can obtain more ample information
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Available information
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- The consumer can obtain more ample information in each consumer advice centre. Consult www.verbraucherzentrale.de to find the nearest consumer advice centre in charge.
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Educational objectives
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To learn to detect how a consumer conflict arises
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Available information
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Educational objectives
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To be able to act in a precautionary way
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Available information
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Information about the different labels used in Germany is available under www.label-online.de.
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The consumer information law (VIG) says that every consumer has to have access to important information about food, producers of products etc. This information is available at consumer advice agencies.
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See Section on "Labelling of products" for more detail.
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Educational objectives
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To know the consumer rights and to be aware of the obligations
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Available information
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Educational objectives
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To know where and how to enter a complaint
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Available information
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It is possible to enter complaints about producers or traders in consumer centres. In case a law is violated and the amount in dispute is less than € 5000, the consumer can make his complaint at the district court (Amtsgericht). If however, the amount in dispute is greater than € 5000, a lawyer must be hired and the complaint taken to the county court (Landgericht).
See Section on "Resolution of Conflicts" for more detail.
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Educational objectives
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To know how the Consumer Arbitration System works (extrajudicial systems) |
Available information
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People with less money can get legal advice. Places to receive this legal advice (öffentliche Rechtsauskunft) can be found at: www.bmj.bund.de/.
Large insurance companies or banks have ombudsmen (Ombudsleute), who are specialised persons and generally retired legal experts. They are able to solve conflicts where the amount in dispute is less than € 5000.
See Section on "Resolution of Conflicts" for more detail.
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Educational objectives
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To learn to act in a responsible way regarding climate change (positive decisions) |
Available information
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© 2009 (European School of Consumers)
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